Staff Bios

The primary goal of the Office of Continuous Improvement is to help make Notre Dame better every day. The members of the team provide internal consulting services to campus units who are looking to improve constituent satisfaction, control risk, better utilize resources and give faculty, staff and students time back by improving the effectiveness and efficiency of their processes.  Each team member coaches and trains individuals and CI project teams, performs data analysis, and manages CI projects.

Carol Mullaney

Director of Continuous Improvement

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Carol Mullaney is the Director of Continuous Improvement, overseeing the Office of Continuous Improvement and having responsibility for designing, leading and fostering a culture that embraces continuous improvement and positive change to support Notre Dame's mission.  In addition to this full-time role, she is a concurrent instructor in the Mendoza College of Business, teaching a Lean Six Sigma Green Belt course in the MBA program.  Carol is also currently an instructor for the Moreau First-Year Experience course, a one-credit seminar for all first-year undergraduate students launched in the fall 2015 semester.

Prior to coming to Notre Dame in 2010, Carol spent ten years directing process improvement programs and leading strategic/executive level transformation projects for the Fortune 500 Company, Pitney Bowes.  After earning her Six Sigma Black Belt certification while a Director of Operations, she then served as a Master Black Belt, Director of Lean Six Sigma and the Director of Global Transformation, where she was responsible for leading large-scale, cross-unit process improvement projects.

Carol received her Bachelor of Arts in English and Theology from the University of Notre Dame in 1982 and also received an MBA from Northwestern University's Kellogg School of Management.  She served on the Notre Dame Alumni Board from July 2001 to July 2004, the initial Steering committee for ND Women Connect, and currently serves on the Board of Directors for Higher Education's Network for Change and Continuous Innovation (NCCI).

Angela Knobloch

Senior Program Director, Continuous Improvement 

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Angela joined the Office of Continuous Improvement in February 2013 with sixteen years’ experience in organization and human resource development, strategic communication, and change management in a variety of roles at Notre Dame. 

Her current responsibilities include Yellow Belt and Green Belt classroom training, project coaching, and designing additional approaches that engage the entire campus in achieving process improvement results. 

Angela earned an MBA from Illinois State University and is a certified Lean Six Sigma Black Belt.  She’s currently earning her designation as a Certified Change Management Professional in order to enhance resources that support successful implementation of process improvements.

Duane Wilson

Program Director, Continuous Improvement

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Duane Wilson is the Program Director in the Office of Continuous Improvement.  

Prior to his role, Duane served for five years as Program Director for Advanced Skills at Notre Dame's Robinson Community Learning Center.  In this role, he directed the Entrepreneurship Program in Partnership with the Gigot Center for Entrepreneurship.

Duane's involvement with improving organizational processes and culture began more than 20 years ago.  While in the Air Force, he was charged with implementing Total Quality Management (TQM) principles and practices.  Additionally, prior to his Notre Dame experience, he served on Clay High School's school improvement leadership team while serving as an administrator and assistant principal there.  Duane has completed Green Belt training at Notre Dame and Black Belt training at The Ohio State University.

Duane brings a wealth of experience in facilitation and training, with a special focus in the area of innovation.  He has been an instructor/facilitator for the Pfeil Innovation Center and the Creative Problem Solving Institute.  Duane holds a Master in Educational Leadership degree and a B.S. in Social Psychology.

Jenna Rangel

Senior Administrative Assistant, Campus Services

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Jenna is the Senior Administrative Assistant for Campus Services, where she is responsible for scheduling for the Associate Vice President of Campus Services, as well as administering for both the Campus Services and Continuous Improvement teams. Jenna has been with the Unviersity since October 2013 and previously worked in the College of Science.